Shipping policy
SHIPPING POLICY
All products sold on Fluffy Toy Hugs are digital items (PDF crochet patterns) and are available for instant download after payment.
📥 NO PHYSICAL ITEMS WILL BE SHIPPED
Since our products are digital, there is no shipping cost, delivery time, or physical package to track.
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HOW DIGITAL DELIVERY WORKS
1. After completing your purchase, you will receive an email confirmation from Shopify with a link to download your PDF file(s).
2. You can also access your downloads at any time by logging into your account on our website and going to "My Account" → "Downloads."
3. The files are yours to keep forever, so please save them to your computer or device.
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DOWNLOAD LIMIT
You can download your purchased files up to 3 times. If you need additional access, please contact us at shopamgua@gmail.com, and we will be happy to help.
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TECHNICAL REQUIREMENTS
To open and view our PDF patterns, you will need a PDF reader such as Adobe Acrobat Reader (free) or any other compatible software. Our patterns are designed to print on standard A4 or Letter-size paper.
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LOST OR DAMAGED FILES
If your file is lost, accidentally deleted, or becomes corrupted, please email us at shopamgua@gmail.com with your order number, and we will resend the files to you at no additional cost.
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QUESTIONS?
If you have any questions about digital delivery or need assistance with your download, please contact us at shopamgua@gmail.com. We're happy to help!
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Fluffy Toy Hugs Â
shopamgua@gmail.com